The terms & conditions below are general in nature and apply to the majority of our tours & packages, flight and hotel booking.

Booking & Payment

You might be paying your deposit with your credit card (Visa, Master Card, or American Express) or account when booking on our website. If you do not wish to pay your deposit online or wish to pay your deposit with multiple credit cards, you may call us to reserve by phone. If you prefer to pay your deposit by check, we strongly recommend you mail your check via overnight delivery. Your reservation cannot be confirmed until we receive your deposit.

Payment Channel

Visa, Master Card, Amex, UnionPay, Nexus, bKash, Rocket, mCash, MyCash, AB Direct, t-cash, Sure Cash, City Touch, iPay, Upay, Dmoney.

Payment Mode

Debit/Credit Card (local and International), MFS, Internet Banking, Wallet, City Bank.


After completing your booking and made a payment online, we will confirm the availability of all components and send you a confirmation email within a minute. If an option or component you selected is not available, we will alert you and give you the option to modify your booking, or cancel your booking and receive a refund on your deposit, which is otherwise non-refundable. Once your booking is confirmed, the package price is guaranteed (If all components will subject to availability and unless you later request changes).

Final Documents

Your final travel documents will be emailed to 14 days prior to departure. These documents include your daily itinerary, hotel, and emergency contact information, and other relevant information.

Tour Packages Refund & Cancellations

Refund & Cancellations fees may change at any time, and your booking is subject to the fee schedule in effect at the time of booking.

Cancellation Policy
0% before 30 days from date of departure 
25% before 20 days from date of departure
50% before 15 days from date of departure  
No refund within 07 days from the date of departure
Some cases all of the components fully non-refundable


Prices & Included Services


Advertised prices are based on double/twin/triple occupancy rooms or cabins and the least expensive travel dates, departure city, hotels, and other options available, and do not include optional excursions or other optional items unless otherwise noted. Your total price will vary based upon the dates, flights, hotels, and other options you select when you book. Advertised prices may reflect an “Instant Savings” or “Early Bird” discount, promotional discount, and/or coupon discount, which may only be valid for a limited time.

Prices and availability are subject to change. Once you book and we confirm your booking, your booking price is guaranteed. However, should you later request any additions or changes to your reservation, the price may change due to availability, change fees, or penalties related to your changes.

All prices listed are in BDT currency. Payments must be made in BDT currency or a conversion fee may apply

Included Services

Varies by package; see the “included features” list on the package page.

Not Included

For most of our packages, unless otherwise noted, the following items are not included in the advertised package price:

(1) Excess baggage fees

(2) Advance seat reservations

(3) Entry visa fees

(4) Optional extensions & excursions

(5) Personal, baggage & travel protection 

(6) Gratuities

(7) Beverages

(8) Items not specifically mentioned in the itinerary or “included features” list

(9) Any items of a personal nature

Unused Services

Unused services cannot be refunded once the trip has begun. No refund can be made for absence by travelers from any part of the itinerary.


Excluded Flights

Most of our tours & packages excluded flights. See the package page for details.

Land Option

Most of the packages may also offer a “land-only” option without flights. If you select this option, you must arrange your own flights or call us for flights.

Reservations & Ticket Issuance

For most packages, we reserve flights after your request, and we issue tickets after we receive your final payment. However, in some cases, we may need to issue tickets sooner, and we will notify you if this is the case. After tickets are issued, they generally become non-refundable and unchangeable, and any change affecting your flights usually requires the purchase of new airfare.

Flight Schedule

If your package includes flights (or offers add-on flights, and you select these), we will send your flight schedule after we issue your tickets. If you request flights from another city, we will research the best options and send you a tentative flight schedule and quote for your approval. Flights generally cannot be booked more than 300 days prior to travel. For departures more than 300 days in the future, we book flights once they become available. Otherwise, we generally book flights and issue tickets after we receive the final payment. We recommend you confirm your flight schedule with the airlines before booking any connecting flights and 72 hours prior to departure. Airlines may change flight schedules at any time without prior notice, even after flights have been confirmed. We are neither responsible nor liable for any costs resulting from a change in airline schedules. This includes, but is not limited to: change or cancellation penalties incurred for tickets, international or domestic, not issued by FNF Tourism Services; additional nights of hotel before, during, or after one of our packages; and additional airport transportation.

Airport Taxes & Fees and Fuel Surcharges

Airport Taxes & Fees and fuel surcharges are included in the advertised price for any package which includes airfare. If some taxes & fees cannot be prepaid, we’ll notify you to pay them directly to local authorities

Cabin Upgrades

Included airfare is in coach or economy class. A business-class or premium economy may be available upon request for an additional fee.


As per Airlines Baggage Allowances, we are following. Certain packages may have additional restrictions depending on the airline and limitations of the motorcoach, ship, etc. You will receive specific baggage allowance information with your final documents, or you may review Airlines Baggage Allowances, which has information for our various carriers. If you exceed the baggage limits, you may be subject to excess baggage charges assessed by the airlines. We are not responsible for lost or damaged luggage.

Advance Seat Reservations

Airlines typically assign seats when you check-in, within 24 hours of departure. Most of our airline partners allow seat reservations earlier than this, but some charge fees for this service in economy class. When advance seat reservations incur a fee, these requests must be made and confirmed directly with the airline or through FNF Tourism Services.

Special Meal Requests

You may enter special meal requests when you complete your online registration, shortly after booking. We will relay your requests to the airlines, but we cannot guarantee they will be honored. Please confirm meal requests with the airlines 72 hours before departure.

Mileage Programs

Some flights offered on our packages may not be eligible for frequent flyer mileage programs due to our specially negotiated group rates. Please consult directly with your frequent flyer program for eligibility. We are neither involved in nor responsible for crediting miles.

Flight Changes & Cancellations Fees

Cancellation and Refunds

Economy Class

Business Class/First Class

Bangladesh Domestic


Bangladesh Domestic


As per airlines policy

As per airlines policy

As per airlines policy

As per airlines policy


Changes to Existing Tickets – Exchange (Re-Issue)

Economy Class

Business Class/First Class

Bangladesh Domestic


Bangladesh Domestic


As per airlines policy

As per airlines policy

As per airlines policy

As per airlines policy


Special Services


Business Class/First Class

Passenger Name Misspelling

As per airlines policy

Baggage Related Services

As per airlines policy

No Show Services

As per airlines policy


Our land packages generally include hotel accommodations. Cruise packages always include cabins. Advertised package prices are based on double occupancy rooms or cabins. Single, double, twin, triple or quadruple occupancy rooms or cabins may be available upon request, but availability cannot be guaranteed. We usually try to reserve rooms or cabins upon your desire. Special requests (bedding, smoking preference, etc.) are subject to availability and confirmation by the hotel or cruise line.

With your final travel documents, you will receive a detailed list of all accommodations on your package, including hotel addresses, telephone & fax numbers. Sometimes due to causes beyond our control, it is necessary to change the hotels or cruise ship used on your package, but we always do our best to ensure that substitutes meet or exceed the quality and location of the original. In many cases, the choices of hotels are based on the opinions of local operators, and we are not responsible for the quality or location of these accommodations.

Extended Stays

On some packages, you may be able to extend your stay later than the regularly scheduled dates—ask us about arranging for modified flight dates, extra hotel nights and/or transfers. Extended stays are subject to availability and will incur a fee of BDT 8500 per person plus the cost of additional services. Certain restrictions apply. Ask us about price and availability when you reserve, in the contact us page please write down in details and we’d love to hear from you, and we’ll give you a quote.

Itineraries & Planned Operation


Many of our packages require a minimum number of passengers to operate. In the unlikely event that we cancel a specific departure due to lack of participation, we will notify all confirmed passengers prior to the due date, and offer alternate dates of travel or a full refund.


We make every effort to ensure our tours run smoothly and trouble-free, according to the posted itineraries. However, international travel is complex, and we reserve the right to modify our itineraries as we deem necessary to keep everything running comfortably. Please refer to the latest version of your itinerary on our website prior to travel, which we will also send you with your final documents 14 days prior to departure. The planned itinerary is representative of the types of accommodations, transport and activities planned, but the actual itinerary, including route, schedules, amenities, modes of transport, and other items, may still be subject to alteration or substitution without prior notice. In these cases, we will make every effort to ensure the changes result in an equivalent or better experience for our travelers, but we will not be held liable for any damages or penalties related to these alterations.

In rare cases, due to circumstances beyond our control and for the comfort, safety, and wellbeing of our travelers, it may become necessary to make major changes to our itineraries, including omitting certain destinations or segments of a tour (such as a cruise) or even to cancel a departure entirely. If and when this occurs, we will inform you as soon as reasonably possible. We will also make every effort to obtain refunds from our suppliers for the unused services, which we will refund to you. However, it may not be possible to obtain refunds from all suppliers (especially for ticketed flights) and we cannot guarantee a refund of your entire package price.

We also reserve the right to cancel a specific booking or remove a specific traveler, prior to departure, at our own discretion. In this case, you will be offered a full refund of all monies paid to FNF Tourism Services, but we will not be liable for any other damages (such as for connecting flights).

Passports & Visas


Travel visas are required for many countries visited on our packages. Please follow of passport & visa requirement. We will send visa instructions for Bangladesh citizens after you book. If you are not a Bangladesh passport holder, you must check the requirements to obtain your own visa. Ultimately, it is the responsibility of every traveler to determine passport, visa and entry requirements and comply with them and to secure the proper travel documents. Please review the requirements carefully so that you can obtain all the necessary documents well before your trip. Requirements are subject to change, often without notice, and we suggest you verify requirements with the relevant embassy or consulate. We will not be held responsible for any charges, trip interruptions, or cancellations due to incorrect or missing visas.


Passports are required for all Bangladeshi citizens traveling abroad and should be valid for at least 6 months after your date of return. Many countries will deny you entry if your passport expires within 6 months (longer in some countries).

Due to TSA Secure Flight requirements, the names of all travelers on your booking must be supplied exactly as they appear on each traveler’s passport, including titles such as Mr. or Ms. and any multiple first, middle or last names. If inaccurate information is provided, airlines may charge penalties to make corrections or deny boarding, and some countries may deny you entry. Any changes in names or passport information should be reported to us immediately. Any name changes after you complete your booking and any changes in passport information after your final payment may result in additional fees.

For some packages, you must send color copies of each traveler’s passport photo/signature page within 24 hours of your booking or with your final payment, whichever is earlier. If we do not receive this promptly, your reservation may be subject to additional fees and/or cancellation.

Your Responsibilities

By making travel reservations on our website or purchasing any travel services offered by FNF Tourism Services, you warrant that (i) you are at least 18 years of age and have the legal authority to create a binding legal obligation; (ii) you will only make booking online and physically for you or other people for whom you are legally authorized to act; (iii) you accept and agree to all the Terms & Conditions presented herein; (iv) you will inform such other persons about the Terms & Conditions that apply to the reservations you make on their behalf, and warrant that they accept and agree to these Terms & Conditions; and (v) all information supplied by you for the purposes of making a booking online and physically are true, accurate, current and complete to the best of your knowledge.

During travel, you must at all times comply with the laws and regulations of all countries visited.

Age Restrictions

We have no age barrier if you travel with your parents, family members, and friends who are over 18 years. On the other hand, if you’re under 18 and you want to travel individually at that time we do not encourage you for traveling anywhere. On most of our tours & packages, you must be 18 or older to make a booking and can travel individually but we have to need a parent’s guarantee letter.

Travelers with disabilities or difficulties

Our packages often feature sightseeing excursions which may involve strenuous activities such as hiking moderate distances, walking up steps or over uneven surfaces, ascending to high elevations, or traveling in small boats. It is the responsibility of travelers to determine if they are in sufficient physical condition to comfortably undertake the requirements of each tour. If you’re uncertain, please contact us to discuss.

Our Responsibilities

FNF Tourism Services arranges these packages only as agent for the companies and services we represent. In the absence of our own negligence, we shall not be responsible for any cancellations, delays, diversions or substitution of equipment, or any act or omission whatsoever by air carriers, hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers, including any results thereof, such as changes in services or accommodations necessitated by same. Nor shall we be liable for any loss or damage to baggage or property, or for injury, illness, or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error or negligence of any person, not our direct employee or under our exclusive control. We are not responsible for any criminal conduct by third parties.

We accept no responsibility for accidents, damage, baggage losses, delays and/or accidental expenses due to weather, strikes, acts of God, acts of governments or authorities, wars, terrorism, criminal acts committed by third parties, hostilities, civil disturbances, riots, strikes, sickness, quarantine, defects of vehicles or breakdown in equipment, or to the fault or default of any company used for carrying out these packages. Regarding any and all services and accommodations furnished, we expressly disclaim all responsibility or liability over any matter whatsoever for loss, damage, injury or expense to property or person due to any cause whatsoever occurring during the duration of the package or otherwise. All such losses or expenses will be borne by the passengers.

The airline, rail, coach and ship companies concerned are not to be held responsible for any act, omissions or events during the times that passengers are not aboard their aircraft or conveyances. The passage contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airlines and the purchasers of this package or passengers.

The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers. Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail, or road carrier or any stay in a hotel, our maximum liability is the maximum which would be payable by the carrier, or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (for example the Warsaw Convention, the Montreal Convention for international travel by air, etc.) in that situation.

We do our best to provide accurate and up-to-date information on our website (, but errors may occur. Please confirm pricing and details with us prior to making a reservation. We retain the right at our sole discretion to deny access to anyone to our Website and the products and services we offer, at any time and for any reason.